Sales Associate

2 months ago


Hickory, North Carolina, United States Belk, Inc. & Belk eCommerce LLC Full time

At Belk, Inc. & Belk eCommerce LLC, we are committed to delivering exceptional customer experiences. As a Sales Associate, you will play a vital role in driving store sales and metrics through providing outstanding customer service to each customer. Your primary responsibility will be to execute customer-facing merchandising standards throughout the store, ensuring that new receipts are merchandised in a way that aligns with our brand, appeals to our customers, and encourages them to make a purchase. You will work closely with a team that prioritizes customer satisfaction and thrives in a collaborative environment.

Key Responsibilities:
  • Providing Excellent Customer Service:
    • Proactively greet and engage customers warmly and with a smile.
  • Demonstrating Initiative:
    • Meet or exceed solicitation goals for our loyalty program.
    • Meet or exceed clientele goals, where applicable.
    • Understand our store assortment, including inventory available at other stores and online.
  • Focusing on Results:
    • Meet or exceed personal sales per hour goals.
    • Increase units sold per transaction by recommending products to customers.
    • Identify and reduce shrinkage in the sales area.
    • Work collaboratively with colleagues, customers, and managers to achieve defined tasks.
    • Maintain floor and stock areas consistent with our store standards.
    • Follow procedures for all systems, including counts, markdowns, inventory control, and other related tasks.
    • Comply with company policies and procedures outlined in the associate handbook.
    • Assist operations teams with non-sales duties as assigned by the Sales Team Manager.
    Requirements:
    • No education requirement.
    • Experience in retail is preferred.
    • Excellent communication skills.
    • Ability to use and learn industry technology.
    • Physical ability to use computer equipment, handheld devices, and other related business tools.
    • Ability to lift 25-50 pound boxes and push/pull stock carts.

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