Instructor, Service Delivery

6 days ago

Decatur, Illinois, United States Tesla Full time
Job Title: Instructor, Service Delivery

As a Tesla Instructor, Service Delivery role, you will be responsible for developing and delivering comprehensive learning solutions for a wide range of skills, abilities, and experiences. The ideal candidate will effectively develop and maintain strong partnerships with both internal and external partners, demonstrate creativity and proactivity, and possess a genuine passion for teaching others about electric vehicles.

Key Responsibilities:
  • Collaborate with college and START faculty to identify, recruit, onboard, and train START program participants and professionally manage 10-15 START participants to prepare them for full-time roles in a Tesla Service Center
  • Develop site-specific learning plans to ensure compliance with requirements from both Tesla and our academic partners, delivering technical learning solutions to equip service employees for safe and Tesla-quality performance
  • Teach and facilitate participant learning in all START curriculum areas while continually seeking process improvements to model and effectively apply the Tesla Service mindset
  • Provide specialized training to Tesla Motors' Service staff on electric vehicles with complex automotive/electromechanical systems, including the powertrain, passive restraint system, steering/suspension/brakes, thermal management, and high-voltage DC systems as required
  • Maintain expert knowledge of maintenance and repair methods, techniques, parts, tools, and materials used in vehicle servicing, as well as effective problem-solving and customer service experience within the Tesla Service environment
  • Develop new START curriculum in close consultation with Tesla Academy, Service Teams, FTS, and Service Engineering Team, ensuring that programs and processes align with Tesla's objectives
  • Manage training location operations including but not limited to inventory management, vehicle maintenance, tool and equipment maintenance, location set-up, communications, and safety
Requirements:
  • Degree or certificate from a university program in Automotive Technology or an equivalent qualification
  • Demonstrated ability to collaborate and act as a partner to academic institutions, adept at both teaching and coaching to facilitate others' learning
  • Ability to facilitate effective problem-solving initiatives and activities
  • Strong expertise in automotive system repair and training, including the capacity to read and interpret mechanical drawings and electrical schematics
  • Excellent verbal and written communication skills, and demonstrated confidence and professionalism in working customer-facing roles
  • Highly skilled with common workplace and database software (PowerPoint, Excel, Word, Outlook)
  • Valid driver's license required
Compensation and Benefits:

As a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • LGBTQ+ care concierge services
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program

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