Assistant Market Grille Department Supervisor
4 days ago
At Hy-Vee, we're committed to providing exceptional customer service and creating a positive work environment. As an Assistant Market Grille Department Manager, you'll play a key role in achieving this goal.
Job Summary:This position is responsible for assisting the Department Manager in presenting the freshest, most innovative, and best-quality products to customers at a competitive retail price. You'll ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Key Responsibilities:- Provide prompt, efficient, and friendly customer service by greeting customers, answering questions, and resolving issues.
- Assist customers by securing products, loading or unloading heavy items, and making note of customer suggestions or requests.
- Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Check orders for the day, set up a timeline, and review daily production lists with department employees.
- Ensure food display case products are rotated and replenished, and assign tasks to Market Grille staff.
- Monitor schedule, check hours and duties for 14 and 15-year-olds, and control inventory through constant monitoring of products.
- Follow all food safety guidelines and ensure department employees comply.
- Handle customer issues, suggest ad items for the department, and review and order signage.
- Assist in monthly inventory, post invoices, help with counts, and calculate intra and inter-store inventory.
- High school or equivalent experience with Sanitation (Food Safety) courses encouraged.
- One year of similar or related experience.
- Ability to solve practical problems, interpret instructions, and perform arithmetic calculations.
- Ability to file, post, and mail materials, copy data from one record to another, and guide people and provide basic direction.
This position is frequently exposed to a cool environment, dampness, noise from equipment, and vibrations from some equipment. There are possible equipment movement hazards from slicers and choppers. There is daily exposure to cleaning chemicals and solvents.
This is a fast-paced work environment.
Equipment Used to Perform Job:Cash register, Slicer, Telexon ordering machine, C.A.R.S. system, Fryers (breakfast grill), Ovens, Steamer, Computers (Microsoft, N.T.), Fax machine, Telephone, Copier, Calculator, Utensils, delivery van Hobart machine, stoves, grills, toasters, chicken roaster, can opener, griddle, chargrill, refrigerated food case, hot case, cold case, thermometers, knives, dishwasher, ice machine, coffee maker, scales, and pop machine.
This position has daily contact with customers, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.
This position has access to confidential information including gross percentage/sales, and employee wages.
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