Bilingual Customer Care Specialist II

4 weeks ago


Tolleson, Arizona, United States Cox Communications Full time
About the Role

Cox Automotive is seeking a highly skilled and customer-focused Bilingual Customer Care Specialist II to join our team. As a key member of our customer care team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.

Key Responsibilities
  • Provide timely and effective customer service via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Meet or exceed customer satisfaction targets
  • Stay up-to-date with product knowledge and industry trends
Requirements
  • Bilingual in English and Spanish (or other languages as required)
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 2 years of customer service experience; experience in a call center environment a plus
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity targets
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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