Pharmacy Service Associate

6 days ago

Pittsburgh, Pennsylvania, United States Giant Eagle Full time

Job Overview

This role is perfect for a detail-oriented and customer-focused individual who wants to be part of a collaborative team in our Pharmacy department. As a Pharmacy Service Associate, you will play a key part in building relationships with patients and helping us deliver excellent service.

About the JobYou will work closely with pharmacists, technicians, and other support staff to ensure seamless operations in the Pharmacy. Your primary responsibilities will include welcoming patients, acknowledging them with compassion, and providing exceptional patient care by respecting, engaging, and enthusiastically meeting or exceeding all patient needs.

Responsibilities

  • Welcome patients and acknowledge them with compassion and a smile at all pharmacy entry points.
  • Model excellent patient care by respecting, engaging, and enthusiastically meeting or exceeding all patient needs, including processing orders in person and by phone, directing patients to products and merchandise, and referring appropriate questions concerning prescriptions and over-the-counter medicine to the pharmacist.
  • Maintain a neat and clean work environment to ensure that company and government requirements are met.
  • Assist team members with tasks to ensure the department runs efficiently.
  • Use the pharmacy computer to complete all actions necessary to maximize efficiency and provide optimal patient care at drop-off, will call, drive-thru, phone, filling, and order receiving, including searching for patients and profiles, determining dates of fill and pick-up, determining prescriptions sent to Central Fill, quoting cash prices of prescriptions, checking on-hand counts of medications, and entering invoices.
  • Assist team members on action plans to improve outcomes using knowledge of all appropriate service and business metrics.
  • Assist in the execution of all company initiatives and programs.
  • Complete required training program and accompanying exams.
  • Follow all company, state, and federal policies, laws, and regulations, including HIPAA and Pseudoephedrine sales.
  • Finalize sales using a cash register according to established procedures, including point-of-sale policies.
  • Transcribe data from prescriptions accurately to generate a custom label for the customer.
  • Assist with maintaining proper inventory levels by ordering, receiving, stocking, and rotating drugs and other supplies per company policy and procedure.
  • Answer the telephone in a polite and timely manner, ensure accurate information is exchanged, and the customer is satisfied.
  • Resolve customer questions and concerns by communicating effectively with the customer and the management team and support staff in an efficient manner.
  • File written prescriptions daily.

About Us

Giant Eagle Inc. is more than just a food, fuel, and convenience store. We're a family of diverse and talented Team Members working together to put food on shoppers' tables and smiles on their faces. Our people are the heart and soul of our company, and we strive to create a nurturing environment that offers countless career opportunities to grow.

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