Energy Service Specialist

1 month ago

Christiansburg, Virginia, United States Southern States Full time

Job Summary


At Southern States, we are seeking a highly skilled Energy Service Technician to join our team. As an Energy Service Technician, you will be responsible for the installation, maintenance, and repair of propane and/or oil burning systems, HVAC units, equipment, and appliances for our customers.


Key Responsibilities



  • Maintain regular communication with facility leadership regarding daily service dispatching for new installation, repair, and maintenance of appliances, systems, and related equipment.
  • Safely install and repair propane, oil burning, diesel, and/or gasoline systems, equipment, and appliances according to federal and state codes.
  • Calibrate equipment to proper settings and utilize HVAC, mechanical, electrical, millwright, plumbing, and other specialized skills and the appropriate tools as determined by the job.
  • Read and effectively interpret electrical and mechanical blueprints, manuals, engineering specifications, diagrams, meters, gauges, and control panels to perform installations and repair equipment.
  • Gather and analyze information to diagnose malfunctions and troubleshoot systems.
  • Represent Southern States in a positive manner by providing reliable and prompt service to customers and communicate in a professional and courteous manner.
  • Provide usage instructions for all equipment and appliances serviced, review account details, collect payments or provide invoices, and confirm future service with customers.
  • Strive to grow and maintain Southern States market share through excellent service and customer referrals.
  • Discuss new equipment sales with current and prospective customers, conduct site surveys, and identify products and equipment to meet capacity needs.
  • Assist customers in making an educated and informed decision by reviewing options and presenting recommendations.
  • Effectively operate Southern States commercial motor vehicles in compliance with government regulations and SSC policy and perform routine maintenance and repair to keep vehicles in good working condition.
  • Depending on location, load and deliver supplies of propane and/or other fuels according to standard operating procedures.
  • Prepare and maintain invoices, reports, logs, vehicle, and equipment maintenance records and other related documents accurately, neatly, and in a timely manner.
  • Maintain complete and up-to-date files on parts manuals, service manuals, and service bulletins and maintain files on all equipment sold, including design, bill of materials, follow-up report, guarantee, and warranty cards, and records of service.
  • Ensure that all in-warranty parts are returned to the supplier along with proper information for the location to receive proper credit.
  • Maintain adequate parts inventory, assist with taking physical inventory of parts, equipment, and merchandise, adhere to inventory control initiatives, and may assist with shipping and/or receiving of related products as determined by business need.
  • Effectively utilize a forklift and other material handling equipment according to facility procedures.
  • Participate in specialized training, certification courses, and/or meetings as requested, learn and develop techniques to enhance job performance, and stay current on industry safety and operational standards.
  • Maintain a clean and orderly work area by keeping tools, equipment, and supplies in proper places, minimize waste, and properly dispose of waste material.
  • Perform all related cleaning of equipment, vehicle, and work areas according to the Housekeeping Plan and SSC procedures.
  • Perform work safely to not cause harm to yourself, customers, and property, co-workers, equipment, or inventory, utilize Personal Protective Equipment (PPE) as required, operate all equipment and vehicles according to SSC policy and government regulations, and comply with OSHA regulations, Southern States Environmental Health and Safety (EHS) standards, work rules, and policies.

Requirements



  • Requires a High School Diploma or General Education Degree (GED)
  • Requires knowledge of mechanical systems and the ability to learn and develop repair and installation skills in a trainee role.
  • Previous Southern States work experience a plus.
  • Licensing requirements vary by location and are based on state/federal regulations.
  • Requires Petroleum and/or Propane Certification (or ability to obtain)
  • May require Commercial Driver's License depending upon location.
  • May require Hazardous Materials and/or Tanker Endorsements (or ability to obtain)
  • Prefer Apprentice license in HVAC, Liquid Propane Gas Fitter or related trade.

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