Patient Experience Coordinator
1 week ago
Serenity Healthcare is seeking a dedicated and compassionate Patient Experience Coordinator to join our team in Sugar Land, TX. This full-time role offers a unique opportunity to make a positive impact on the lives of our patients.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to multitask in a fast-paced environment. As a Patient Experience Coordinator, you will be responsible for creating a warm and welcoming atmosphere for our patients, ensuring their needs are met and exceeded.
We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. Additionally, we provide medical, vision, and dental insurance (with 90% premium coverage), paid time off, 10 major holidays off, and a 401(k) plan. If you're passionate about delivering exceptional patient care and have a strong customer service background, we encourage you to apply.
Key Responsibilities:
- Update and verify patient information upon each visit.
- Create rapport with patients by remembering their names, interests, and stories.
- Address patient concerns, respect boundaries, and demonstrate sensitivity towards individual challenges.
- Rotate through other office tasks throughout the day to ensure a seamless patient experience.
Qualifications:
- High School Diploma or GED.
- Excellent verbal and written communication skills.
- Basic math skills and proven ability to multitask.
- 1+ year of customer service experience.
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