Retail Operations Manager

2 weeks ago


Greenbrae, California, United States Follett Full time
About Our Company

Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community.

Job Summary:

We are looking for a highly skilled and motivated Retail Operations Manager to join our team. As a key member of our store leadership team, you will be responsible for driving sales growth, delivering exceptional customer service, and ensuring the highest level of operational excellence in our store.

Main Responsibilities:
  • Sales Growth: Develop and execute sales strategies to drive revenue growth, including executing sales promotions and special events.
  • Customer Service: Partner with customers to create an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience.
  • Talent Management: Supervise and develop the skills of team members, including training, coaching, and performance management.
  • Campus Relationships: Communicate and partner with the campus to facilitate events and day-to-day communication of store operational activities.
Requirements:
  • Associate's Degree or equivalent.
  • 0-5 years of relevant experience.
  • Strong organizational, time management, and problem-solving skills.
  • Strong customer service, communication, and presentation skills.
  • Strong analytical skills and financial acumen.
  • General computer skills.
Compensation and Benefits:

We offer a competitive salary range of $21-$24 per hour, as well as a comprehensive benefits package, including medical, dental, vision, and a 401(k) plan with company match.



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