Mortgage Loan Officer Assistant

3 weeks ago

Houston, Texas, United States Limitless Lending & Investments, LLC Full time
Job Description

At Limitless Lending & Investments, we are seeking a highly motivated and goal-oriented Loan Officer Assistant to join our dynamic team. As a Loan Officer Assistant, you will play a crucial role in the lending process by assisting originators in building complete loan files from submission to funding.

The ideal candidate will have several years of loan processing experience, coupled with excellent time management, customer service skills, and exceptional attention to detail. You will work directly with and support our loan origination staff, tracking leads daily, scheduling appointments, preparing and requesting paperwork, and responding to customer inquiries on transactions as needed.

We value a strong sense of urgency, a commitment to customer service excellence, and ethical practices. Join our team to make a meaningful impact in the lending industry while advancing your career.

Responsibilities:

  • Assist originators in setting appointments with prospective and new applicants.
  • Respond to new leads within 20 minutes and maintain a 37% conversion rate from lead to appointment.
  • Manage the originator's calendar, setting and confirming appointments.
  • Provide administrative support, including managing client databases, sending online pre-qualification links, and assisting with accurate completion of loan applications.
  • Analyze customers' credit and financial scenarios to determine appropriate loan products.
  • Run credit checks and AUS findings, preparing the Initial Fee Worksheet.
  • Update credit reports and AUS findings, and request status updates from pre-approved clients and referral sources.
  • Stay current with company-approved programs and software, implementing and executing new systems as needed.

Qualifications:

  • Computer proficiency required including MS Office; some CRM, MLS, DU, and proprietary mortgage software preferred
  • Preferred degree in banking or finance, and a high school diploma or equivalent is required
  • Highly motivated and goal-oriented with excellent customer service and communication skills
  • At least 2-3 years of professional office environment required, preferably as an administrative or mortgage assistant
  • Active MLO licensing required (consideration given for 5 years of experience in a brokerage).
  • Strong organizational skills with the ability to manage multiple priorities.
  • A strong sense of urgency and responsiveness in customer interactions.
  • Passionate about delivering excellence in customer service.
  • Patience and professionalism when interacting with internal and external customers.
  • Proficiency in data entry, PDF software, Microsoft Word, and Excel.
  • Strong verbal and written communication skills.
  • Basic math skills.
  • Ethical with a commitment to company values.

About Company

At Limitless Lending & Investments, we are dedicated to providing our team members with the tools and support they need to succeed. We value a strong sense of urgency, a commitment to customer service excellence, and ethical practices. Join our team to make a meaningful impact in the lending industry while advancing your career.

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