Mortgage Support Specialist

2 weeks ago


St Louis, Missouri, United States Chickasaw Nation Industries, Inc (CNI) Full time
Job Overview

We are seeking a highly organized and detail-oriented Mortgage Clerk to support the daily administration of customer activities.

This role involves generating letters, reviewing documents, entering data, and ensuring quality assurance activities are completed accurately and efficiently.

The ideal candidate will be able to obtain and maintain the required customer clearance for access to systems, facilities, equipment, and property.

What You'll Do:

  1. Data entry, imaging documents, sort/scan incoming mail, prepares UPS labels for overnight mailings.
  2. Responds to phone calls, voicemails, status calls, and emails, provides customer service support via email and phone.
  3. Researches accounts, investigates unauthorized assistance cases, provides resolution.
  4. Works and imports correspondence in the Electronic Customer File.
  5. Procures information from Insurance Companies via Telephone, update insurance information, issue payments to insurance companies.
  6. Processes tasks in the system, process charge off and debt cancellations, process Skip trace information.
  7. Documents global system notes in Sagent.

Requirements

  • An Associate's degree and a minimum of two (2) years relevant experience, or an equivalent combination of education/experience.
  • Able to lift and/or move up to 25 pounds occasionally.

Benefits

CNI offers a comprehensive benefits package including medical, dental, vision, and life insurance, as well as a 401(k) retirement plan. Additionally, we offer paid time off, holidays, and a variety of employee recognition programs.

Salary Range: $40,000 - $60,000 per year based on experience and location.

Why Join CNI?

CNI is a federally chartered corporation wholly owned by the Chickasaw Nation. We are a diverse company with multiple subsidiaries operating in various lines of business. Our employees enjoy a fulfilling career while contributing directly to supporting the economic development within the Chickasaw Nation community.



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