Patient Care Coordinator
3 weeks ago
Job Summary: We are seeking a highly organized and detail-oriented Patient Care Coordinator to join our team at Hanger Clinic. As a Patient Care Coordinator, you will be responsible for providing administrative support to patients, fellow employees, and referral sources through the coordination and administration of front office activities.
Key Responsibilities:
- Welcome patients as they enter the clinic and communicate anticipated wait times and/or delays.
- Check-in patients, including verification of demographic and insurance information, and complete patient registration from walk-in patients.
- Collect all patient out of pocket responsibilities, such as deductibles, copays, and co-insurance.
- Schedule next appointments for patients at check out, including cast and measure, delivery, follow-up, or prosthetic care plan appointments.
- Answer incoming calls and act as a concierge of Hanger clinic services, including assistance in patient experience programs, support groups, and other resources.
- Maintain accurate and complete electronic healthcare records on our patients.
Requirements:
- High school education or equivalent.
- A valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.
- Minimum good fit for the job, as determined by a skills assessment.
Preferred Qualifications:
- Experience in a medical office.
- Experience with EMR systems (NextGen).
- Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA, and other medical insurance regulations and terminology.
Additional Success Factors:
- Exceptional patient service skills.
- Active listening skills.
- High integrity.
- Strong attention to detail with an emphasis on accuracy.
- Proficiency with basic math and accounting skills.
Our Investment in You:
- Competitive compensation packages.
- 8 paid national holidays and 4 additional floating holidays.
- PTO that includes vacation and sick time.
- Medical, dental, and vision benefits.
- 401k savings and retirement plan.
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