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Hospitality Food and Beverage Attendant

2 months ago

Flushing, New York, United States Hyde Park Hospitality Full time
Job Description

Position: Airport Lounge Food and Beverage Attendant

Compensation: $23.00 per hour

Overview

The Food and Beverage (F&B) Attendant is dedicated to delivering exceptional service to our patrons. This role involves engaging with guests to facilitate the delivery of all food and beverage items at our premium lounge, operated by Airport Dimensions in collaboration with the Chase Sapphire Lounge by The Club. The F&B Attendant is responsible for ensuring prompt service and maintaining the quality of food and beverages.

Essential Skills

  • Guest-Centric Approach – Prioritizing guest satisfaction and creating memorable experiences with a warm and friendly demeanor.
  • Customer Interaction – Upholding a cheerful and courteous attitude to ensure an elevated guest experience while addressing inquiries accurately.
  • Active Listening – Fully engaging with guests to understand their needs and respond appropriately.
  • Comprehension Skills – Ability to understand written communication in work-related documents.
  • Effective Communication – Conveying information clearly and effectively in verbal interactions.
  • Written Communication – Articulating information in writing as needed for the audience.
  • Conflict Management – Skillfully de-escalating situations with professionalism and courtesy.
  • Problem-Solving – Developing solutions to overcome challenges that may arise.

Key Responsibilities

  • Ensure a positive experience for all guests and address complaints in alignment with company policies.
  • Serve as the liaison between Front of House and Back of House staff.
  • Relay food orders to kitchen staff, noting priorities and special requests.
  • Assist wait staff with table settings by providing necessary tableware and utensils.
  • Deliver food and beverage items following established service protocols in a timely manner.
  • Check in with guests to take additional orders or refill beverages as necessary.
  • Communicate guest feedback or requests to restaurant staff.
  • Maintain comprehensive knowledge of all food and beverage offerings.
  • Clear dirty dishes and utensils from tables.
  • Answer guest inquiries regarding menu items and ingredients.
  • Ensure the timely and safe delivery of food and beverage orders.
  • Perform other duties as assigned.

Minimum Qualifications:

  • Ability to interact positively with guests and team members.
  • Effective presentation skills in both individual and group settings.
  • Capability to maintain composure under pressure and awareness of diverse cultural backgrounds.
  • Professional appearance in accordance with service standards.
  • Understanding of hygiene and food safety regulations.
  • Physical stamina to carry heavy trays and stand for extended periods.
  • Flexibility to work various shifts, including weekends.
  • Strong multitasking abilities.
  • Excellent verbal communication skills.
  • Able to manage the demands of a fast-paced work environment.
  • Ability to lift and move items weighing up to 40 pounds.
  • Willingness to perform physical tasks such as walking, bending, and standing.
  • Consistent reporting on work activities.
  • Availability for rotating shifts, including weekends and holidays.
  • Must successfully pass a security background check for airport access.

Benefits:

  • Comprehensive Medical Insurance (Health, Dental, Vision)
  • Disability Insurance
  • Paid Time Off and Vacation
  • 401K Plan with generous company matching
  • Employee Assistance Program (EAP)
  • Corporate discounts on various products and services

About Hyde Park Hospitality

Hyde Park Hospitality (HPH) is a dynamic and rapidly growing company with a strong foundation in the food service industry. Recognized by Crain's Fast 50 Award in 2023 as one of the fastest-growing businesses in the Chicago area, HPH offers a wide range of services including airport concessions, staffing management, brand licensing, and food and facilities management. With a commitment to diversity, HPH welcomes applicants from all backgrounds and experiences. Learn more about us at hph-