Delivery Professional

3 weeks ago

Sterling Heights, Michigan, United States TSRC, Inc. dba The Supply Room Full time
Job Summary

We are seeking a highly motivated and detail-oriented Delivery Driver to join our team at TSRC, Inc. dba The Supply Room. As a key member of our delivery team, you will be responsible for delivering all outgoing orders on your route from our designated delivery facility to our customers, providing timely and friendly service.

Key Responsibilities
  • Collect, check, and load all daily orders listed on your delivery manifest.
  • Verify all paperwork against our Jump Track manifest and determine the best route order.
  • Ensure your load is secure and cannot shift or fall over during transportation.
  • Audit any outgoing White Glove orders and request changes as necessary.
  • Deliver all outgoing product to our customers and handle open pick-up requests.
  • Maximize route and delivery efficiency while providing excellent customer service.
  • Use Jump Track delivery software and a tablet to collect Proof of Delivery information for all items delivered or picked-up.
  • Maintain compliance with all company guidelines and established delivery standards.
  • Keep Customer Service and Driver Supervisor informed of special situations that arise throughout the day.
  • Field calls from Customer Service and Management and make accommodations for special requests as necessary.
  • Process all customer returns and undelivered items nightly.
  • Palletize all empty water jugs, used toner cartridges, and returned merchandise in accordance with local policies.
  • Report any undelivered orders and pick-up issues to your Supervisor.
  • Keep up with general paperwork requirements.
  • Maintain an up-to-date Vehicle checklist and report problems to your Supervisor.
  • Submit all water spiffs, productivity reports, etc. in a timely manner.
Requirements
  • Valid Driver's License with a clean driving record.
  • CDL credentials if needed for the type of vehicles assigned to your route.
  • High School Diploma preferred, but not required.
  • 3 years prior delivery route experience in a customer-facing role preferred, but not required.
  • Well-rounded knowledge of small package delivery in a commercial environment, procedures, and truck maintenance.
  • Basic math and computer skills.
  • Strong oral and written communication skills.
  • Ability to understand and follow direction.
  • Ability to use basic warehouse tools and equipment.
  • Able to prioritize duties to meet daily company standards.
  • Focused on detail-oriented tasks.
  • Able to work independently and/or collaboratively within a team.
  • Manage and organize time to meet objectives and deadlines.
  • Assess the accuracy, neatness, and thoroughness of the work assigned.
Working Conditions and Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

While performing the duties of this job, the associate regularly works in a fast-paced, noisy, non-temperature-controlled environment, varying between internal warehouse environments, delivery vehicles, outdoors, and internal/external customer locations.

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