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Retail Sales Specialist

2 months ago


Columbus, Ohio, United States Tapestry Full time
Position Overview

The Retail Sales Specialist plays a crucial role in aligning with the organizational goals and making informed decisions that reflect the values and priorities of Tapestry.

Key Responsibilities

  • Develops personalized sales and client engagement strategies in collaboration with the management team.
  • Addresses customer needs through innovative and proactive solutions.
  • Establishes credibility and trust as a personal style consultant by staying informed about fashion trends and market dynamics.
  • Recognizes local market shifts that may affect business outcomes and aids in implementing local sales initiatives.
  • Creates a positive customer experience by presenting oneself in a polished and professional manner, adhering to Tapestry's style guidelines.
  • Exemplifies Tapestry's sales and service standards consistently.
  • Guides customers' purchasing choices by balancing assertiveness with patience.
  • Takes responsibility for achieving results; remains aware of personal and store performance metrics.
  • Adapts personal selling techniques to enhance overall store financial performance.
  • Exhibits persuasive, confident, and friendly service skills.
  • Discusses product attributes and enhances sales by recommending suitable add-on items tailored to customer needs.
  • Manages multiple customer interactions simultaneously, stepping away as necessary.
  • Maintains consistent and genuine follow-up with customers to influence and finalize sales.
  • Enhances product knowledge and stays updated on current collections.
  • Understands competitive landscape and applies insights to strengthen sales and customer relationships.
  • Drives business growth through effective sales strategies, client engagement, and nurturing ongoing customer relationships.
  • Attuned to customer cues, adjusting approach to meet their needs.
  • Fosters lasting and loyal customer relationships.
  • Ensures completion of daily tasks without compromising service quality or Tapestry standards.

Workplace Environment

  • Inspires enthusiasm and positivity towards a shared vision and mission.
  • Encourages teamwork, trust, and collaboration among peers, customers, and supervisors.
  • Demonstrates confidence in customer interactions.
  • Takes initiative and maintains a high level of accountability for personal outcomes.
  • Welcomes constructive feedback and adjusts behaviors accordingly.
  • Acts as a brand ambassador for Tapestry at all times.
  • Exhibits adaptability and flexibility in response to change.
  • Maintains a calm and professional demeanor consistently.
  • Develops both short-term and long-term strategies to meet personal performance metrics.
  • Utilizes company resources to stay informed.
  • Addresses customer issues effectively, involving management when necessary.
  • Promotes a collaborative selling environment.

Operational Duties

  • Completes daily operational responsibilities, including maintaining the sales floor, stockroom, cash wrap, and visual merchandising to Tapestry standards.
  • Adheres to all retail policies and procedures, including point-of-sale, operations, and loss prevention protocols.
  • Utilizes Tapestry's tools and technology to support relationship building and client engagement efforts, driving sales and achieving individual objectives.
  • Restocks inventory on the sales floor as required.
  • Processes shipments as necessary.

Additional Requirements

Experience:
1-3 years of prior sales experience in a luxury retail environment is preferred. Must possess current knowledge of fashion trends and competitive landscape.

Education:
High school diploma or equivalent; a college degree is preferred.

Technical Skills:
Familiarity with cash register systems and basic computer skills, including the ability to use tablets, mobile point-of-sale systems, and the internet.

Physical Requirements:
Ability to communicate effectively with customers and team members. Mobility to navigate the sales floor and stockroom to provide customer service. Ability to reach, bend, and lift products from various heights, including the ability to lift and carry items weighing up to fifty pounds.

Schedule:
Willingness to work a flexible schedule to accommodate business needs, including evenings, weekends, and peak retail periods.