Lodging Front Desk Representative

6 days ago

Starksboro, Vermont, United States Sugarbush Resort Full time

Resort Overview

Sugarbush Resort is a year-round destination offering exceptional skiing and riding in the east, an award-winning ski school, mountain biking, golf, disc golf, and a fully appointed Health and Recreation Center. We are seeking individuals with a strong eye for guest service and hospitality to become Front Desk Agents for the Sugar Lodge.

Position Summary As a Front Desk Agent, you will be the primary point of guest service contact, greeting guests, answering phones, checking guests in/out, providing information about the resort and the Mad River Valley. You will also process charges in selling resort products/services, responding to guest needs, balancing guest accounts, and working with the resort's information systems.

Responsibilities
  • Greet guests and provide a welcoming and professional atmosphere.
  • Answer phones and respond to guest inquiries in a timely and courteous manner.
  • Check guests in/out and process charges for resort products/services.
  • Provide information about the resort and the Mad River Valley to guests.
  • Process charges and balance guest accounts.
  • Work with the resort's information systems to ensure accurate and up-to-date information.
Qualifications
  • Experience at a hotel/front desk is preferred, but we are also prepared to train the right candidate.
  • A professional personality is essential to this important service role.
  • Front Desk Agents must be able to maintain a friendly, responsive, helpful, and knowledgeable attitude while juggling many demands and sometimes difficult guests.
  • Availability for a flexible workweek (including holidays and weekends) is necessary for the position.
  • General computer knowledge and experience with cashier/customer service is preferred while previous use of SMS or other reservations systems is a plus.
  • Timely and reliable attendance is essential.
  • Written, spoken and reading proficiency in the English language.
  • Must be able to work flexible hours and overtime during busy periods.
  • Requires repetitive data entry and long periods of standing, with occasional lifting of luggage up to 20 lbs.
Sugarbush Resort is an Equal Opportunity Employer An offer of employment may be contingent upon the results of a background, MVR, or criminal records check Sugarbush Resort

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