Case Intake Coordinator

6 days ago


Lake Mary, Florida, United States Keller Postman Full time
About Us
Keller Postman LLC is a national law firm representing clients in various legal matters. Our firm has a strong reputation for achieving exceptional results and driving innovation in the practice of law. As a key member of our team, you will play a crucial role in evaluating potential clients' claims and ensuring excellent customer service.

The Position
This role involves working closely with team leads and management to evaluate potential clients' claims and sign them up if their claim has merit. The ideal candidate will have great attention to detail, be able to multitask in a fast-paced environment, and possess strong sales and communication skills. Compassion and follow-through are essential for this role.

Key Responsibilities
•Serve as the primary point of contact and evaluate potential cases based on established criteria and sign those cases over the phone.
•Answer a high volume of inbound calls promptly and professionally.
•Respond to potential clients via various channels, including phone, email, chat, and text.
•Coordinate and assist with the intake schedules for attorneys or intake attorneys as needed.
•Perform client relation responsibilities to ensure customer satisfaction.

What You Need to Succeed
•Strong sales skills.
•Excellent verbal, interpersonal, and written communication skills.
•Ability to multitask with interruptions in a fast-paced environment.
•Good organizational, time management, and problem-solving skills.
•Ability to exercise flexibility, initiative, good judgment, and discretion.

Compensation
$19-$20 USD per hour. Keller Postman is an Equal Opportunity Employer.

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