Sales Associate
4 weeks ago
We are seeking a highly skilled Sales Associate to join our team at Drybar Shops. As a Sales Associate, you will be responsible for providing exceptional customer service to our clients, ensuring a positive shop atmosphere, and maintaining the highest level of professionalism.
Responsibilities:
Lead the client experience from check-in to check-out, ensuring Drybar standards are upheld.
Set the tone of a positive shop atmosphere by approaching the day as if hosting a party.
Organize and execute shop flow between clients and staff in a positive manner.
Serve as a subject matter expert in the reservation system.
Ensure client information is entered in with accuracy and timeliness.
Rebook appointments during check-out while addressing clients by name.
Troubleshoot any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients' needs are met.
Optimize and maximize appointments with the reservation system and ensure timely communication and superior customer service.
Engage clients and serve complimentary beverages.
Maintain the highest degree of ethics when handling client payments and stylist tips/commissions.
Balance cash drawer at opening, close, and at shift changes.
Problem-solve when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client.
Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping the front desk area clean.
Maintain clear communication with Shop Management about overall shop operations.
Educate clients on Drybar products and tools and replenish after sell-through.
Uphold Drybar's 10 Core Values.
Be on time for scheduled shifts.
Qualifications:
~1+ years of experience in a fast-paced, customer service-centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position).
~Previous experience with Point of Sale Systems strongly preferred.
~Previous salon/spa experience preferred but not required.
~High school diploma or equivalent.
~Understand the importance of providing amazing customer service.
~Promote a professional and brand-appropriate image.
~Strong communication skills and strong presence.
~Self-starter with a leadership mentality.
~Pleasant and positive demeanor.
~Ability to work at a sustained, fast pace.
~Excellent problem-solving and troubleshooting skills.
~Track record in providing over-the-top, amazing customer service.
~Ability to multitask with ease.
~Frequently required to stand and/or walk for the duration of 6-8 hour long shifts.
~Has the technical ability and skills to operate a point of sale system.
~Problem solver, use logic and support resources to solve problems at the front desk.
~Maintains professional demeanor under pressure.
What We Offer:
Competitive salary and benefits package.
Opportunities for career growth and professional development.
A dynamic and supportive work environment.
The chance to be part of a successful and growing company.
If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.
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