Software Development Engineer IV
4 weeks ago
As a key member of the Technology Operations group, you will play a vital role in the day-to-day operations of Issuer Solutions' IT Operations.
You will work closely with a team of associates and contractors, assigned projects, on-call escalations, service continuity, and requests for immediate production or client assistance.
Additionally, you will collaborate with product strategy, development, and technology groups to develop processes and operating procedures:
- Monitor and triage problems
- Support the technology roadmap
- Address technology debt
This is a high-performance culture, and you must demonstrate the ability to work efficiently and quickly in supporting critical systems.
Responsibilities include:
- Hands-on experience in MVS Assembler
- Hands-on experience in Mainframe CICS
- Hands-on experience in Mainframe technologies and tools
- 24x7 support of production applications on a rotating basis and participate in resolution of escalated incident calls
Monitor and ensure the integrity of production systems on a day-to-day basis to ensure uninterrupted services and SLAs are met.
Responsible for configuration management, continuous integration (CI), static and dynamic code analysis, deployment, and application monitoring.
Automate and evolve infrastructure, server, deployment strategies, and testing to support quick turnaround of deployments.
Maintain and/or create technical support documentation.
Maintain the certification, Disaster Recovery, and Production Environment with regards to upkeep of application functionality.
Perform code installations working with development and Quality Control to monitor and validate successful implementation or fallback.
When fallback occurs, perform post-mortems to identify root cause (RCA).
Continuously improve our infrastructure to be easy to deploy, scalable, secure, and fault-tolerant.
Participate in capacity planning, tuning systems stability, provisioning, performance, and scaling of the application infrastructure.
Perform trending and analysis of problems; anticipate problems and develop risk mitigation plans for continuous improvement.
Works with Change Management/Release Managers on the evaluation of change events and in planning items for production deployment.
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