Insurance Customer Service Specialist

6 days ago


ChambonleChâteau, Occitanie, United States McPherson Insurance Agency Full time
Company Overview
McPherson Insurance Agency is a prestigious local insurance agency in Clinton Township, Michigan, committed to providing a warm and inviting environment for our clients and team members. We're seeking a talented Customer Service Representative who will be the heart of communication, ensuring every client's experience with us is exceptional.

Estimated Salary: $45,000 - $60,000 per year, depending on experience.

Job Description
We are looking for a detail-oriented individual who can effectively engage with clients, provide accurate policy information, and resolve issues promptly. As a Customer Service Representative, you will maintain accurate records of client interactions and transactions in our database, collaborate with team members and underwriters to provide seamless service, and stay informed about industry trends and changes to provide up-to-date recommendations to our clients.

Responsibilities:
  • Act as the primary point of contact for clients, ensuring positive interactions and effective communication.
  • Assist clients in understanding their property and casualty policies, providing accurate information and guidance.
  • Address and resolve client inquiries and issues promptly, ensuring customer satisfaction and loyalty.
  • Maintain accurate records of client interactions and transactions in the agency's database.
  • Collaborate with team members and underwriters to provide seamless service to our clients.

Required Skills and Qualifications:
  • Licensing: Must possess an active Property & Casualty License for Michigan to be considered.
  • Experience: Previous experience in a customer service role, preferably within the insurance sector.
  • Communication: Excellent verbal and written communication skills, with a positive demeanor.
  • Problem-solving: Ability to effectively assess and address client needs and issues.
  • Detail-oriented: Strong attention to detail in documentation and policy management.
  • Organizational Skills: Capacity to handle multiple tasks and priorities in a fast-paced environment.
  • Computer Skills: Proficient in using customer relationship management (CRM) software and Microsoft Office Suite.
  • Adaptability: Capacity to learn quickly and adapt to new situations.

Benefits:
  • Hourly Base Salary + Bonus Opportunities
  • Mon-Fri Schedule
  • Career Growth Opportunities
  • Flexible Schedule


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