Retail Health Coordinator

4 weeks ago


Baltimore, Maryland, United States CVS Health Full time
Job Title: Retail Health Coordinator

At CVS Health, we're committed to delivering exceptional patient care and improving health outcomes. As a Retail Health Coordinator, you'll play a vital role in our mission by providing personalized support to patients and families.

Job Summary:

This role requires a highly motivated and compassionate individual to work in our Wellness room, located within our CVS HealthHUB locations. You'll work closely with our clinical team to identify and address health care gaps, providing patients with the resources and support they need to achieve their health goals.

Key Responsibilities:
  • Coordinate patient care, including scheduling appointments and managing patient flow
  • Communicate with patients and families via phone, email, and in-person to provide education and support
  • Work with our clinical team to identify and address health care gaps, and develop personalized care plans
  • Provide exceptional customer service, ensuring patients feel valued and supported throughout their care journey
  • Collaborate with our retail health team to promote health and wellness initiatives, and drive patient engagement
Requirements:
  • High school diploma or equivalent required; associate's degree preferred
  • Minimum 3-5 years of experience in healthcare, customer service, or a related field
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse populations
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional patient care
  • Proficiency in Microsoft Office applications, including Outlook, Word, and Excel
Preferred Qualifications:
  • Certification in medical assisting or a related field
  • Experience working in a call center or telephonic care management setting
  • Knowledge of electronic medical records, including Epic
  • Bilingual or multilingual skills
What We Offer:

At CVS Health, we're committed to providing a supportive and inclusive work environment that allows our employees to thrive. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

We're an equal opportunity employer, and we welcome applications from diverse candidates who share our commitment to delivering exceptional patient care.



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