Operations Specialist

3 days ago


New York, New York, United States Universal Processing Full time
About the Role

The Operations Trainee will play a critical role in supporting our sales efforts and interacting directly with clients. This position is responsible for processing client applications, responding to customer inquiries, and providing technical assistance. Strong communication skills, critical thinking, and attention to detail are essential for success in this role.

Key Responsibilities:
  • Process client applications for different credit card processing services.
  • Respond to customer inquiries and provide technical assistance.
  • Monitor client interactions and maintain accurate records.
  • Provide liaison support between merchants and payment system providers.

Requirements:
  • Bilingual proficiency in Mandarin-Chinese required.
  • Strong communication skills and ability to interact with clients in a friendly and patient manner.
  • Able to take initiative to solve problems effectively.
  • Self-motivated to learn new systems and installation of products.

Benefits:
  • Competitive monthly salary of $3500.
  • Potential for salary increase based on performance.
  • Generous PTO and 401k plan.
  • Medical, vision, and dental coverage.

About Universal Processing

At Universal Processing, we empower small to medium-sized businesses by putting people before profits. We pride ourselves on our unique approach to customer service, care, and support. Our team is passionate about serving our local community and helping our clients grow.

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