Customer Service Representative

4 days ago


Des Moines, Iowa, United States Infosys Full time
Job Description

As a Senior Process Associate at Infosys McCamish, you will be responsible for delivering exceptional customer service to contract owners, agents, and third parties through accurate and courteous responses to telephone inquiries. You will utilize multiple department systems to provide accurate information and comprehend and explain life and annuity products. This role requires a positive and professional demeanor while meeting or exceeding quality and efficiency goals in a fast-paced call center environment.

Responsibilities:
  • Manage large amounts of inbound calls in a timely manner
  • Identify customers' needs, clarify information, research every issue, and provide solutions
  • Provide excellent customer service by responding to email and phone requests
  • Escalate needed issues to designated level to ensure service results in customer satisfaction
  • Execute transaction processing in order to meet timeliness and quality standards
  • Work with team to meet service and quality standards
  • Build sustainable relationships and engage customers by going above and beyond
  • Complete internal and external training for new or revised processes as needed
  • Keep records of all conversations in our call center database in a comprehensible way
  • Assist with additional agent issues as needed
Requirements:
  • High School Diploma or GED Equivalent
  • At least 1 year of experience in the job description below

The ideal candidate will possess excellent service orientation, work ethic, and interpersonal skills, with the ability to work independently with minimal direction. Strong analytical, organization, and communication skills are also essential for success in this role.

Infosys McCamish is an equal opportunity employer and welcomes applications from U.S. citizens and those authorized to work in the U.S. We are unable to sponsor at this time.



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