Salesforce Head of Operations

4 days ago


Boston, Massachusetts, United States State Street in Full time

Overview

As Global Head of Salesforce Platform at State Street, you will play a critical role in shaping the future of our Institutional Services function. This is an exciting opportunity to lead a high-performing team and contribute to delivering a comprehensive, holistic approach to each client relationship.

Responsibilities

  1. Team Leadership: Manage a global team, comprising both onshore and offshore staff, to ensure seamless delivery of Salesforce solutions. Foster a culture of collaboration, innovation, and continuous learning.
  2. Salesforce Architecture and Development: Oversee the design, development, and implementation of Salesforce solutions that meet business requirements. Ensure timely delivery, optimal performance, and high-quality results.
  3. Integration and Interoperability: Collaborate with cross-functional teams to integrate Salesforce with other systems, ensuring seamless data exchange and efficient workflows.
  4. Business Process Improvement: Develop and implement process improvements that enhance customer experience, drive efficiency, and reduce costs.
  5. User Adoption and Training: Design and deliver training programs to ensure successful adoption of Salesforce solutions across the organization.
  6. Vendor Management and Compliance: Manage relationships with Salesforce vendors, ensuring compliance with contractual obligations and regulatory requirements.
  7. Community Engagement: Participate in Salesforce community events, staying abreast of industry trends, best practices, and new developments.

Requirements

  • Bachelor's degree in Computer Science, Data Management, or related field (Master's preferred)
  • Minimum 15 years of experience in CRM management, with at least 10 years in Salesforce
  • Current Salesforce certifications, including Admin (Advanced preferred) and combination of Strategy Design Architect, User Experience Designer, Cloud Developer, and Platform Developer
  • Experience in Investment Services, Asset Manager, or Financial Management Industry
  • Proven track record of success in project management, team leadership, and technology implementation


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