Member Services Specialist

3 weeks ago


Sulphur Springs, Texas, United States Credit Union Texas Full time
Job Title: Member Services Specialist

Company Overview:
Credit Union Texas is a leading financial institution dedicated to serving its members with exceptional service and innovative products. We are seeking a highly motivated and results-driven Member Services Specialist to join our team.

Job Description:
We are looking for a talented individual who will assist new and potential members in identifying their membership and lending needs and delivering solutions to their financial requirements. As a Member Services Specialist, you will be responsible for consistently providing outstanding service to internal and external members with every interaction. This includes uncovering member needs, providing solutions, and proactively discussing and referring additional products to internal partners.

Key Responsibilities:
  • To deliver an unexpected experience by consistently providing outstanding service to internal and external members with every interaction.
  • Uncover member needs by asking questions and provide solutions to their needs.
  • Proactively discuss and refer additional products to internal partners.
  • Process requests for memberships, depository accounts, loans, and account maintenance services.
  • Regularly follow up with members to ensure that their financial needs are met and uncover any additional needs they may have.
  • Responsible for meeting or exceeding established sales and service goals.
  • Remain up to date on current products, services, and marketing campaigns through attending training, and remaining familiar of all changes and disclosures.
  • Remain compliant with all financial regulations including: BSA, OFAC, Reg CC, USA PATRIOT Act, etc as they apply to the duties of the position.

Requirements:
The ideal candidate will have a high school diploma or general education degree (GED) and minimum 1-2 years or more of similar or related experience. Key qualifications include being goal-oriented, service-oriented, problem-solving competent with a strong attention to detail, self-motivated to meet required sales goals, possessing strong listening skills, written and verbal communication skills, ability to multitask, prioritize, and adapt to a consistently changing environment, and being a TEAM player and able to work well in a group setting.

Estimated Salary: $55,000 - $65,000 per year

Benefits:
Credit Union Texas offers a competitive compensation package, comprehensive benefits, and opportunities for career growth and professional development.

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