Customer Service Representative

3 weeks ago

Forked River, New Jersey, United States TD Bank Full time

About TD Bank


TD Bank is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.


Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.


More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.


We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.


About the Role


We are seeking a Customer Service Representative for our Banking team in Forked River, New Jersey.


As a Customer Service Representative, you will play a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency.


Our ideal candidate will have a high level of accuracy when processing cash transactions, such as cashing checks, verifying currency, balancing cash drawer, and night deposits.


Additionally, you will respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary.


Responsibilities


Execute TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store.


Perform customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.


Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.


Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary.


Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.


Understand customer preferences with banking (when and how they want) and educate customers on self-service/digital options that meet their needs.


Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions.


Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management.


Ensure compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.


Verifies customers' identities by following customer authentication policies & procedures.


Balances cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary.


Adheres to safe deposit box procedures/operations and guidelines.


Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times.


Accountable for ensuring confidential customer information is securely stored throughout the day.


Understands the importance of and follows dual control.


Follows all security and audit measures to minimize potential loss.


Utilizes bank tools and processes to detect, address and prevent fraud.


Requirements


High school diploma or GED.


6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience.


Ability to work during operating hours to include weekends, evenings, holidays as scheduled.


Demonstrated Customer Service skills preferred.


Strong organizational skills.


Detail-oriented.


Ability to function in a fast-paced and changing environment.


Excellent communication skills with ability to be concise, clear and consistent.


Benefits


TD offers a competitive salary range of $26.25 USD per hour, plus opportunities for variable compensation and incentives.


Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.


Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.


About the Team


Our team is dedicated to delivering exceptional customer experiences and we are looking for a like-minded individual to join us.


If you are a motivated and customer-focused individual who is passionate about delivering legendary customer experiences, we encourage you to apply for this exciting opportunity.


How to Apply


To apply for this role, please submit your application through our website.


We thank all applicants for their interest; however, only those selected for an interview will be contacted.


Accommodation


TD is committed to providing accommodations for applicants with disabilities.


If you require an accommodation, please contact us at and we will work with you to provide the assistance you need.


Equal Employment Opportunity


TD is an equal opportunity employer and welcomes applications from diverse candidates.


We are committed to creating an inclusive and diverse work environment where everyone feels valued and respected.


Disclaimer


TD Bank is not responsible for any errors or omissions in the job description.

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