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Retail Experience Specialist
2 months ago
About This Role
We're seeking a highly skilled and enthusiastic individual to join our team as a Customer Experience Representative. As a key member of our retail team, you will play a vital role in delivering exceptional customer experiences and promoting our brand values.
Key Responsibilities
- Approach customers to offer personalized assistance and recommendations
- Create a warm and welcoming environment in our stores, fostering a sense of community and connection with our customers
- Add value to our customers' lives by leveraging our products and services to tell compelling stories
- Engage and connect with customers on the floor, building strong relationships and driving sales
- Curate specific product collections for each customer, showcasing our expertise and knowledge
- Role model our company's High Performance Characteristics, demonstrating a commitment to excellence and customer satisfaction
- Stay up-to-date on new products, promotions, and programs, sharing this knowledge with customers and colleagues
- Contribute to a culture of safety and well-being, actively participating in ensuring the health and safety of our customers and colleagues
- Respond to customer feedback in a timely and professional manner, taking ownership of issues and concerns
- Hold self and others accountable, driving continuous improvement and excellence in all aspects of our business
- Develop and share ideas with our Leadership Team on how to enhance the employee and customer experience
What We Offer
As a Customer Experience Representative at Indigo Books & Music, you will have the opportunity to work in a dynamic and supportive environment, surrounded by a team of passionate and dedicated individuals. We offer a competitive compensation package, comprehensive training and development programs, and a range of benefits to support your physical and mental well-being.
