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Customer Service Team Lead
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Shamrock Foods Company. As a leader in the food industry, we pride ourselves on providing exceptional customer service and experience to our customers.
Key Responsibilities:
- Team Leadership: Supervise and lead a team of customer service representatives, providing guidance, coaching, and development opportunities to ensure they have the skills and knowledge to deliver exceptional customer service.
- Customer Service: Provide exceptional customer service to internal and external customers, resolving issues and concerns in a timely and professional manner.
- Process Improvement: Analyze and improve customer service processes and procedures to increase efficiency and effectiveness.
- Communication: Communicate effectively with customers, team members, and other stakeholders to ensure seamless communication and collaboration.
- Problem-Solving: Identify and resolve customer complaints and issues in a fair and timely manner.
Requirements:
- Education: Bachelor's degree in a related field, such as business, communications, or customer service.
- Experience: Minimum of 3 years of experience in customer service, with at least 2 years of supervisory experience.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Technical Skills: Proficient in Microsoft Office suite, with experience in customer relationship management (CRM) software a plus.
Why Work for Shamrock Foods:
At Shamrock Foods Company, we value our associates and customers above all else. We offer a competitive compensation package, including health insurance, 401(k) savings plan, and paid time off. We also provide opportunities for growth and development, as well as a fun and supportive work environment.
Equal Opportunity Employer:
Shamrock Foods Company is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals.
