Part Time Delivery Associate

6 days ago

South Burlington, Vermont, United States Transforce Full time

Overview


This role is responsible for delivering customer service and ensuring timely delivery of orders.


Key Responsibilities



  • Provide SMART customer service at all times through the execution of Lowe's customer service policies, procedures, and programs.

  • Seek out customers to understand their needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.

  • List and respond knowledgeably and promptly to customer and employee questions, walking them through projects when necessary.

  • Demonstrate sincere appreciation to customers.

  • Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.

  • Contacts customers regarding delivery or coordinates with the truck driver to call the customer.

  • Plan delivery activities, print loading tickets, and deliver merchandise according to schedule to ensure on-time delivery of orders.

  • Inspect the condition of products before loading for delivery or assisting customers with loading.

  • Match items on the invoice with quantities loaded by verifying descriptions, items, and model numbers.

  • Ensure that loads are safe, secure, and within Department of Transportation (DOT) regulations.

  • Update delivery and route status on the system for tracking purposes.

  • Verify daily vehicle inspections and reports, and ensure cleanliness, maintenance, and repairs for delivery vehicles and other equipment.

  • Complete Department of Transportation (DOT) reporting to maintain DOT certification and CDL compliance.

  • Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection.

  • Ensure compliance with housekeeping standards and programs to maintain cleanliness and organization of the store and working areas.

  • Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.

  • Operate store equipment as needed, depending on one specific role and department.


Requirements



  • A Class A CDL License is required to operate in locations with multi-unit CMV (tractor trailer & flatbed).

  • A Class B CDL License is required to operate in locations with single-unit CMV (tandem flatbed) with an air break endorsement.

  • A valid medical certificate or the ability to obtain one upon employment.

  • The ability to pass an MVR screen in accordance with company requirements.

  • The ability to obtain sales-related licensure or registration as may be required by law.

  • The ability to read, write, and perform basic arithmetic.

  • Must be 21 years of age.

  • The ability to comply with DOT and CDL regulations.

  • One year of experience driving a semi-truck/trailer or certification from a driving school.

  • Six months of experience performing in-home delivery or retail customer service.

  • Three months of experience operating a forklift or Moffett onloading/offloading a vehicle.


Equal Employment Opportunity


Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability, or medical condition.


Language


English.

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