Retail Store Operations Manager

4 days ago


Allentown, Pennsylvania, United States Dollar Express Stores LLC Full time

About Us

Dollar Express Stores LLC Overview

Dollar Express Stores LLC is a retail company that operates in the dollar store segment of the industry. Headquartered in Charlotte, North Carolina, we have 330 stores in 36 states.

Our mission is to provide excellent customer service and quality products at affordable prices.

Job Description:

As a Retail Store Operations Manager, you will be responsible for overseeing the entire operation of a store, including managing Assistant Store Managers (ASMs) and Customer Service Representatives (CSRs). Your duties will include:

  • Leading and supervising ASMs and CSRs to ensure they are meeting performance standards.
  • Developing and implementing effective training programs for ASMs and CSRs.
  • Ensuring high-quality customer service by monitoring sales floor activities and addressing customer concerns promptly.
  • Maintaining accurate records of sales, inventory, and cash handling procedures.
  • Managing store assets, including inventory, cash, and other valuable items.

You will also be responsible for maintaining a clean and organized store environment, adhering to safety protocols, and ensuring compliance with Company policies and procedures.

Requirements:

To be successful as a Retail Store Operations Manager, you should possess:

  • A high school diploma or equivalent.
  • Previous experience in retail management, preferably in a dollar store or similar environment.
  • Strong leadership and communication skills.
  • Ability to lift up to 40 pounds and work in a fast-paced environment.

We offer a competitive salary and opportunities for career growth and development.



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