Pizzeria Service Host

7 days ago

Valparaiso, Indiana, United States Heritage Restaurant Group Full time

Heritage Restaurant Group is a premium pizzeria concept that began in the Midwest. Every part of our business is designed and maintained with the utmost quality in mind, including each member of our team.

We offer a fun and casual work environment with a very positive company culture. Our restaurants are fast-paced environments, but having fun within a team environment is encouraged. As long as you can embrace the idea of being a contributing member of a team, you will build strong relationships at Heritage Restaurant Group, built on trust.

We provide competitive pay for full-time team members and excellent benefits, including health insurance and paid time off. Qualities that we look for in candidates are friendliness, positivity, attention-to-detail, and the ability to work effectively within a team.

We offer the following benefits to team members:

  • 75% company-paid health, dental & vision to full-time team members
  • Health Savings Account eligible health plans
  • Paid Time Off (PTO) to ALL team members
  • Sick time to full-time members
  • Very flexible scheduling
  • Company-wide employee discounts
  • 401(k) benefits w/ company matching
Host Job Description

The Host position at Heritage Restaurant Group can be demanding due to the high volume of guests. There are two primary roles for a host: managing incoming and outgoing guests and managing all takeout orders. During slower shifts, one host could be responsible for both roles. During busier shifts, these responsibilities are typically spread over multiple team members.

A Host presents a positive first impression of our overall service standards. The Host warmly greets Guests upon arrival, informs Guests of their wait time, monitors a waiting list, enters Guest names into the system, shows Guests to their table, and warmly bids Guests farewell as they leave.

The Host is also tasked with assisting the team in bussing and sanitizing tables in order to quickly sit waiting guests. The Host position is responsible for managing all incoming and outgoing takeout orders, including accepting takeout orders over the phone. Hosts must be knowledgeable of the menu in order to accurately accept orders and communicate accepted orders back to the guests to minimize mistakes.

The Host position requires someone who can multitask and maintain a clean and organized workspace. This includes organizing all online and phone takeout orders and providing them to the guests upon arrival, accepting payment, and warmly bidding farewell to takeout guests.

Key Responsibilities
  • Warmly greet guests upon arrival
  • Manage waitlist and server rotation
  • Bus, clean and sanitize tables as needed
  • Accept takeout orders over the phone
  • Manage takeout quote times during busier times of day
  • Manage and organize all takeout orders
  • Deliver and process takeout orders upon guest arrival
  • Follow all food health and safety requirements
  • Assist with unloading deliveries and their proper storage
  • Communicate with serving team to maximize guest service
Requirements
  • Previous experience in a restaurant preferred, but not required
  • Be consistently friendly when communicating with people
  • Strong communicator in-person and over the phone
  • Ability to learn restaurant point-of-sale system
  • Highly organized with a strong ability to multi-task
  • Can function well in a fast-paced environment

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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