IT Specialist
3 weeks ago
Athene is seeking a skilled IT Specialist to join our Risk IT team. As a dedicated professional, you will be responsible for researching and resolving incidents reported by business users. Your primary objective will be to identify both immediate and long-term fixes for system issues, partnering with development teams to investigate problems, identify root causes, and determine necessary updates.
Key Responsibilities- Researches and resolves incidents reported by business users using Service Now Incident Management.
- Identifies both immediate and long-term fixes for system issues.
- Understands, debugs, and develops solutions involving Microsoft SQL Server, SQL Database queries, and PostgreSQL.
- Capable of debugging Microsoft SSRS reports.
- Proficient in reading and understanding Web application logs, Server logs, and Transaction SQL.
- Understands Database performance issues and suggests appropriate next steps.
- Gathers metrics around Incidents and forms meaningful insights. Provides management information and trend analysis, leveraging Excel for data analysis and reporting.
- Bachelor's degree in computer science, Management Information Systems, or equivalent work experience.
- 3+ years of applicable IT experience.
- Thoroughly researches and identifies the root cause of issues in a timely manner.
- Effective communication skills with end users, developers, and senior management.
- Experience with small-scale internal IT systems or related technologies.
- Knowledge of medium to large-scale internal IT systems or related technologies.
- The estimated salary for this role is $85,000 - $110,000 per year, depending on location and experience.
- Athene offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- The company celebrates diversity and is committed to inclusion, proudly being an Equal Opportunity Employer.
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