Technology Solutions Specialist
7 days ago
At Best Buy, we are committed to delivering exceptional customer experiences. As a Geek Squad Advanced Repair Agent, you will play a key role in achieving this goal.
About the JobThe successful candidate will have 6+ months of experience diagnosing, troubleshooting, or repairing technology products. They will also possess strong problem-solving skills and the ability to work effectively in a fast-paced environment.
This part-time position requires flexibility, including working holidays, nights, and weekends. In return, you can expect a competitive estimated salary of $40,000-$60,000 per year, based on location and experience.
Job Responsibilities- Deliver outstanding customer service by building relationships, demonstrating empathy, and providing solutions tailored to their needs.
- Ensure seamless interactions with customers by actively listening, taking detailed notes, and partnering with colleagues to resolve issues efficiently.
- Maintain consistent rhythms for follow-up and guarantee timely delivery of results, exceeding expectations when possible.
- Collaborate with team members to ensure accurate documentation of customer requests and repairs.
- Prior experience with consumer electronics and a passion for staying up-to-date with industry trends.
- Proven ability to prioritize tasks, manage multiple responsibilities, and adapt to changing situations.
- Flexibility to work a varied schedule, including evenings, weekends, and holidays.
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