Technology Solutions Specialist

7 days ago


West Des Moines, Iowa, United States Best Buy Full time

At Best Buy, we are committed to delivering exceptional customer experiences. As a Geek Squad Advanced Repair Agent, you will play a key role in achieving this goal.

About the Job

The successful candidate will have 6+ months of experience diagnosing, troubleshooting, or repairing technology products. They will also possess strong problem-solving skills and the ability to work effectively in a fast-paced environment.

This part-time position requires flexibility, including working holidays, nights, and weekends. In return, you can expect a competitive estimated salary of $40,000-$60,000 per year, based on location and experience.

Job Responsibilities
  • Deliver outstanding customer service by building relationships, demonstrating empathy, and providing solutions tailored to their needs.
  • Ensure seamless interactions with customers by actively listening, taking detailed notes, and partnering with colleagues to resolve issues efficiently.
  • Maintain consistent rhythms for follow-up and guarantee timely delivery of results, exceeding expectations when possible.
  • Collaborate with team members to ensure accurate documentation of customer requests and repairs.
Required Skills and Qualifications
  • Prior experience with consumer electronics and a passion for staying up-to-date with industry trends.
  • Proven ability to prioritize tasks, manage multiple responsibilities, and adapt to changing situations.
  • Flexibility to work a varied schedule, including evenings, weekends, and holidays.


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