Senior Field Service Specialist

2 weeks ago


Portland, Oregon, United States INS Global Full time

Job Title: Field Service Engineer

About the Company:

Our client is a leading European manufacturer of inspection and measurement systems for the semiconductor industry. They serve top-tier customers in microelectronics production across Europe, Asia, and the USA.

Job Summary:

As a Field Service Engineer, you will be responsible for ensuring the smooth operation of our clients' systems. Your primary goal will be to complete startup activities, qualifications, and repairs efficiently. You will also be expected to maintain high communication levels with customers, the service team, and headquarters.

Key Responsibilities:

* Complete startup activities, qualifications, and repairs on time
* Ensure high communication levels with customers, the service team, and headquarters
* Participate in projects related to customer CIP or internal projects
* Develop and propose action plans for corrective action and improvement
* Follow checklists and procedures
* Perform system retrofits when necessary
* Report non-conformances from customer sites
* Apply diagnostic methodologies
* Ensure customer satisfaction and relations through proactive actions
* Demonstrate knowledge of customer business
* Conduct daily activities in intense production areas
* Follow all safety rules and internal processes
* Ensure training courses for customers

Requirements:

* Interpersonal Skills:

* Customer management
* Provide support and expertise to other team members
* Share knowledge with the service team and other internal services

* Work Experience:

* 3 to 4 years in a similar role and industry
* Education:

* At least a Bachelor's degree

Benefits:

* Work in an innovative environment with interesting and varied tasks
* Become part of a young and international team with high design and personal development potential
* Enjoy flexible working hours and a bonus system that involves employees in the company's success



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