OB/GYN Referral Navigator
2 weeks ago
We are seeking a highly skilled and bilingual Referral Navigator to join our team at Asian American Health Coalition. The successful candidate will be responsible for coordinating patient referrals to outside providers and insurance companies, working closely with medical and clinical providers, patients, and peer referral specialists to provide a high-quality referral experience.
Key Responsibilities- Provide referral details and appointment arrangements to patients needing specialist or external medical visits;
- Organize follow-up activities for patients to assure that patient visits with specialists are complete and referral notes are obtained from external providers;
- Stay up to date with external referral sources and provides appropriate referral options for patients based on services needed;
- Schedule appropriate outgoing appointments and referrals as per request of providers.
- Follow-up on patient appointments, results, and concerns;
- Initiate pre-authorization or pre-certification for procedures and operations;
- Verify patient insurance and information is acceptable by partnering institutions;
- Service and respond to customer and patient questions, issues and/or concerns;
- Securely and accurately document all patient information;
- Submit Agency forms and documentation in a timely manner.
- Minimum of one year experience in coordinating referrals to outside providers or relevant experience with an insurance company;
- Insurance and medical experience preferred;
- Microsoft Office;
- Must be able to utilize the Internet;
- Strong written and oral communication skills;
- Strong customer service skills;
- Must be detailed oriented and able to handle multi-tasks;
- Fluently bilingual in another language served by HOPE Clinic as well as English is required.
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