Desktop Support Specialist

6 days ago


Solana Beach, California, United States The Rockridge Group Full time
Job Summary

We are seeking a skilled Desktop Support Technician to join our team at The Rockridge Group. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients, ensuring their computer hardware issues are resolved efficiently and effectively.

Key Responsibilities
  • Hardware Support: Respond to dispatched assignments involving the installation, repair, or maintenance of computer hardware, including PC and MAC platforms and operating systems.
  • Technical Troubleshooting: Troubleshoot and resolve complex hardware and software issues, working independently and reporting progress to your supervising manager.
  • Asset Management: Coordinate, manage, and predict equipment and part needs for dispatched service requests, and coordinate those requests directly with the client.
  • Service Ticket Management: Facilitate 100% of service ticket closures for all requests within Service Now/OPUS.
  • Communication: Provide regular feedback consistent with the needs of the team and environment for ongoing improvements.
  • Professional Development: Keep certifications and training updated.
Requirements
  • Experience: 3+ years of Windows and Mac experience within an L2 Deskside/Repair Support role.
  • Certifications: Technical authorization CompTIA or equivalent certifications (Apple/HP).
  • Skills: Excellent communication skills, ability to troubleshoot and resolve complex hardware and software issues, and experience with Service Now ticket management.
  • Education: A sound technical background with a minimum of 3+ years of professional experience in a Service or IT environment.


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