Technology Sales Representative

2 weeks ago

Matawan, New Jersey, United States Ocean Computer Group Full time
Job Title: Technology Inside Sales Representative

We are seeking a highly motivated and experienced Technology Inside Sales Representative to join our Commercial Account team at Ocean Computer Group. As a key member of our sales team, you will be responsible for identifying and pursuing new business opportunities, building relationships with existing customers, and providing exceptional customer service.

Responsibilities:
  • Engage with local vendor field representatives to collaborate on sales efforts and partnerships with target accounts.
  • Develop solid business relationships with decision-makers and influencers at all levels at each target account.
  • Present products to prospective clients and research software/hardware options in accordance with customer requirements.
  • Collaborate with sales and technical resources to drive customer engagements and provide customer quotes, pricing, and product information.
  • Provide consistent and timely follow-up communication and action steps after every sales call.
  • Create detailed customer price quotations and work closely with other team members to process purchase orders.
  • Work with internal departments to ensure customer transactions are processed accurately and efficiently.
  • Resolve issues regarding returns, customer dissatisfaction, download issues, shipping discrepancies, order, and invoicing back-up.
  • Provide professional after-sales support to enhance customer satisfaction.
  • Remain in frequent contact with clients to understand their needs and respond to complaints and resolve issues aiming to customer contentment and the preservation of the company's reputation.
  • Act as a liaison between Ocean clients and internal departments.
  • Use quarterly forecasting and pipeline management to manage sales growth and ensure that the CRM (Connectwise) is kept accurate and up-to-date.
  • Demonstrate strong people and business leadership skills.
Requirements:
  • College Degree preferred or equivalent in a directly related field.
  • Minimum of 3-5 years of business-to-business experience.
  • Outstanding skills in sales operations, planning, and personnel management.
  • Understands client procurement processes and knows key decision criteria for winning new and/or maintaining existing business.
  • Knows and understands company's sales tools and processes.
  • Display a successful track record of achievement with commercial mid-market sector sales activities.
  • Strong written and verbal communication skills.
  • Excellent communication, presentation, and executive presence skills.
  • Highly competitive and self-motivated with the ability to deliver results quickly.
  • Proficiency in Microsoft Office applications and strong customer presentation skills.
  • Ability to work independently and as part of a team.
About Ocean Computer Group:

We've seen a lot in our 39+ years. Ocean Computer Group is a managed service provider (MSP) primarily focused on solving business challenges. We take the time to understand your unique operating environment and leverage our experience and expertise to prescribe the best solution to your challenges. Our customers range from single office environments with dozens or hundreds of employees to regional offices and multiple locations that support thousands of employees across many locations. Our Public Sector customers span all K-12, Higher Ed, County, and Municipality customers in NJ. And we can scale from specific project and integration projects to compete design, implementation, and management of complex infrastructures. Our people make the difference.

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