Customer Service Representative

2 weeks ago

Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time
Job Title: PT Customer Service 2-8p #7485

We are seeking a friendly and energetic part-time Customer Service Team Member to join our Tim Hortons team at 1060 Wehrle Dr in Williamsville, NY on the afternoon/evening shift (2pm-8pm) & (4pm-8pm) including weekends.

Key Responsibilities:
  • Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
  • Process food orders, clean public spaces, and prepare food and beverage orders.
  • Maintain a clean and inviting dining room, parking lot, and wear proper attire.
  • Ensure coffee and products are always fresh and accurate by following our REV procedures.
  • Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
Requirements:
  • Excellent customer service skills with a friendly and welcoming attitude.
  • Ability to work in a fast-paced environment with a sense of urgency.
  • Strong communication and interpersonal skills.
  • Ability to work on a team and with multiple employees.
  • Attention to detail and ability to accurately process orders.
Working Conditions:
  • Frequent reaching and manual dexterity.
  • Continuous standing on tiled surfaces.
  • Use of headset for order processing at the drive-thru.
  • Ability to stand for long periods.
  • Frequent walking and occasional lifting of supplies/products.

Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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