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ServiceNow Order Management Specialist

1 week ago

Dallas, Texas, United States Infinite Computer Solutions Inc Full time

Job Description

Infinite Computer Solutions Inc is seeking a highly skilled ServiceNow Platform Design Lead to join our Governance Team. As a key member of the team, you will be responsible for designing and implementing solutions within the ServiceNow platform, specifically focusing on the Order Management module for the Telecom & Media industry.

Your expertise will drive best practices, governance, and data stewardship related to the Product Catalog and Product Inventory. This role requires a deep understanding of ServiceNow, excellent communication skills, and the ability to collaborate with cross-functional teams.

Responsibilities:

  • Collaborate with business stakeholders, product managers, and technical teams to understand requirements and translate them into effective ServiceNow solutions.
  • Design end-to-end solutions that align with industry best practices, ensuring scalability, maintainability, and adherence to architectural standards.
  • Establish and enforce governance policies related to the Order Management module, emphasizing data quality, security, and compliance.
  • Lead the design and maintenance of the Product Catalog within ServiceNow.
  • Analyze existing order fulfillment processes and identify areas for improvement.
  • Optimize workflows, automation, and orchestration to streamline order processing.
  • Provide architectural guidance to development teams, ensuring alignment with industry standards and best practices.

Qualifications:

  • ServiceNow Certification: Certified ServiceNow System Administrator (CSA) and Certified Implementation Specialist (CIS) in ServiceNow IT Service Management (ITSM) or related modules.
  • Minimum 5 years of experience in ServiceNow architecture, design, and implementation.
  • Specific experience in Telecom & Media industry processes, especially related to order management.