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Morning Hospitality Attendant

2 months ago

Portland Oregon, United States Residence Inn Portland Downtow Full time

Job Overview:


The Morning Hospitality Attendant plays a crucial role in delivering exceptional service to guests within the complimentary breakfast area of the hotel. This position is dedicated to ensuring a pleasant and efficient dining experience for all patrons.

This individual should possess a thorough understanding of the hotel's brand standards, guest expectations, and the distinctive features of both the hotel and its surrounding locale.


Key Responsibilities:

Qualifications:
Demonstrated ability to execute job responsibilities with precision, speed, and attention to detail.

A high school diploma or equivalent is preferred, along with relevant experience in hospitality or a related field.

Flexibility to work varied shifts, including evenings, weekends, and holidays, is essential.

Must meet the legal age requirements for serving alcoholic beverages and successfully complete responsible serving training as mandated.

Ability to obtain and present a Food Handlers card as required by local regulations.

Quick and accurate decision-making skills are necessary.

Capability to maintain composure in high-pressure situations.

Familiarity with hotel offerings and guest services is advantageous.


A positive demeanor and eagerness to assist others are vital, as evidenced by a willingness to learn new skills, support team members, and engage with guests and colleagues in a friendly manner.

Basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette is required.


Proficiency in crafting high-quality beverages, including specialty coffee, tea, and cocktails, as needed by the hotel.

Ability to perform basic mathematical operations such as counting, addition, subtraction, multiplication, and division.

Competence in reading, comprehending, and writing simple instructions and brief correspondence.

Effective communication skills to interact with both internal and external customers, some of whom may require patience and diplomacy.

Responsibilities:
Engage with guests and team members in a friendly, attentive, and service-oriented manner.


Maintain consistent attendance in accordance with the hotel's standards, adapting to scheduling needs.

Uphold high standards of personal grooming and appearance, including wearing the designated uniform and name tag while on duty.

Adhere to all hotel standards and regulations to promote safe and efficient operations.

Provide guests with all food and beverage needs in a warm, friendly, and professional manner; identify services that could enhance their experience.

Welcome and seat guests promptly at appropriate tables.

Ensure cleanliness and presentation of menus.

Clear, clean, and reset tables and other areas as per client requests or management directives.

Maintain organization and cleanliness in food and service areas, ensuring all side work is completed during each shift.

Accommodate special requests from guests or suggest suitable alternatives.

Communicate with various departments regarding in-house VIPs and any special needs.

Assist in all aspects of food and beverage service as necessary, including washing dishes, restocking supplies, and maintaining cleanliness in work areas.

Answer the phone in accordance with established standards.

Possess a comprehensive understanding of room service order standards.

Have thorough knowledge of menus and current specials across all relevant departments.

Carry out cashiering duties, including closing checks and completing end-of-shift paperwork.

Execute opening and closing procedures and side work duties as assigned.

Respond to inquiries about the hotel, brand standards, guest expectations, and local attractions.

Perform additional duties or attend meetings as requested by management.

Property Overview:
Situated along the scenic South waterfront, this hotel is conveniently located near various attractions and offers amenities such as a gym and indoor swimming pool. Complimentary WiFi is available for guests. The hotel features fully-equipped kitchens in its rooms, along with seating areas and flat-screen TVs.


The hotel serves a complimentary hot buffet breakfast daily, and guests can enjoy free tea and coffee in the lobby or visit the 24-hour Market for snacks and sandwiches.

Local restaurant delivery options are also available.

Company Overview:


As a leader in third-party hotel management, our expanding portfolio encompasses over 1,550 hotels across all 50 states and 22 countries, representing top international lodging brands, luxury hotels, destination resorts, and lifestyle properties.

Our global team is dedicated to providing exceptional service to our guests and achieving outstanding results, thriving in a culture that inspires everyone to excel.

Join a world of opportunities with our organization.

Benefits:
Following an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

Daily Pay options available—ask your recruiter for details.

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan