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Customer Service Associate

2 months ago

Daytona Beach, Florida, United States Gary Yeomans Honda Full time
Why Choose Gary Yeomans Honda?

At Gary Yeomans Honda, we are experiencing significant growth and are eager to welcome talented individuals to enhance our current teams.

Our leadership is actively involved and committed to the success and advancement of our staff, offering personalized training sessions and continuous educational opportunities.

We are thrilled to share that our new facility will encompass around 50,000 square feet, housing over 800 new and pre-owned Hondas along with 35 service bays, ensuring our employees have the resources needed to thrive in both Service and Sales roles.

POSITION OVERVIEW

We are in search of a Cashier/Receptionist who possesses outstanding customer service abilities and a positive demeanor. This role involves managing incoming calls to the dealership, assessing the nature of the callers' inquiries, and directing them to the appropriate department. Additionally, this position requires fundamental accounting skills and familiarity with standard accounting practices in both accounts receivable and accounts payable.

What We Provide:
  • Opportunities for internal advancement and career development within the dealership
  • Continuous training and education, including two weeks of paid training
  • Highly competitive compensation package
  • 401(k) plan with company contribution
  • Comprehensive benefits including optional short and long-term disability, dental, health, vision, and medical coverage
  • Paid time off and holidays
Benefits Include:
  • Medical and Dental Coverage
  • 401K Retirement Plan
  • Paid time off and vacation
  • Opportunities for professional growth
  • Paid Training Programs
  • Employee vehicle purchase plans
  • Family-owned and operated environment
  • Long-term job stability
  • Health and wellness initiatives
  • Flexible work schedules
  • Saturday lunches
  • Discounts on products and services
Key Responsibilities
  • Calculate customer bills using the dealership's computer system
  • Process cash, checks, and credit card payments from customers, accurately recording amounts on repair orders and/or counter tickets
  • Provide change accurately and issue receipts to customers
  • Answer phone calls and direct customers to the appropriate department, ensuring timely follow-up
  • Address customer complaints with diplomacy and refer them to the appropriate personnel for resolution
  • Operate the switchboard telephone system
  • Engage with callers in a professional, friendly, and efficient manner, aiming to minimize hold times
  • Assist managers with various clerical tasks as needed
  • Maintain a friendly, professional, courteous, and efficient demeanor when interacting with customers and colleagues
  • Familiarize yourself with departmental structures and internal procedures to assist customers effectively
Qualifications
  • Experience with Microsoft Office Suite is advantageous
  • Availability to work flexible hours, including evenings and weekends
  • Ability to communicate customer interests, needs, and requests to management and sales teams
  • Professional appearance
  • Clean driving record