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Senior Customer Support Specialist
2 months ago
We are seeking a dedicated Lead Customer Service Representative to enhance our customer engagement efforts. This role is pivotal in ensuring that our clients receive exceptional service and support.
Key Responsibilities- Oversee daily operations of the customer service team.
- Foster a positive environment that encourages team collaboration.
- Assist in training and mentoring new team members.
- Handle escalated customer inquiries and resolve issues efficiently.
The ideal candidate will possess strong communication skills and a passion for customer satisfaction. Experience in retail or a similar environment is preferred.
Work ScheduleFlexibility in scheduling is essential to meet the needs of our customers.