Tax Office Manager
4 weeks ago
As a Multi-Unit Team Leader at H&R Block, you will provide leadership over three tax offices, utilizing your people management experience and passion for helping others to accelerate seasonal tax business. This role involves managing office staffing, operations, and logistics, as well as partnering with the District General Manager to create and implement office-level growth plans and client growth targets.
Key Responsibilities
Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
Partner with the District General Manager to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement
Assist DGM in recruiting and interviewing candidates for tax office associate positions
Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
Lead daily team meetings and communicate essential information to tax office associates
Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices
Requirements
People management experience, with the demonstrated ability to grow and develop associates
Demonstrated aptitude for growth plan execution and ability to lead towards growth culture
Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision
Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs
Computer proficient with the ability to use MS Office
Bachelor's degree in a related field, or high school diploma with the equivalent combination of experience
About H&R Block
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you're looking to make an impact, H&R Block is the place for you.
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