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Store Merchandise Team Member

2 weeks ago


Hazleton, Pennsylvania, United States Michaels Stores, Inc. Full time

Job Overview

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As a retail customer experience specialist with Michaels Stores, Inc., you will contribute to delivering exceptional customer service, assisting customers in finding products, and ensuring a seamless checkout experience.

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Essential Responsibilities

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  • Help customers navigate the store, locate items, and find solutions to their queries.
  • Deliver a fast and friendly checkout experience, adhering to cash handling standards.
  • Promote the Rewards program and Private Label Credit Cards, facilitating customer enrollment.
  • Educate customers about the Voice of Customer (VOC) survey.
  • Participate in Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Collaborate in truck unload, stocking, and planogram (POGs) processes.
  • Ensure merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery to guarantee a well-stocked store.
  • Execute Store In Stock Optimization (SISO) and AD set tasks as assigned.
  • Support loss prevention and safety initiatives.
  • Comply with Standard Operating Procedures (SOPs) and Company programs to ensure adherence to relevant laws and regulations; implement Company policies and standards.
  • Maintain a positive attitude, interact respectfully with colleagues, and serve as a role model for other Team Members.
  • Be cross-trained in Custom Framing selling and production.

Desired Skills

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Previous experience in retail or customer service is a plus.

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