Shift Manager

4 weeks ago


Hobbs, New Mexico, United States Working Better Together LLC Full time
Job Summary

As a Shift Leader at Working Better Together LLC, you will be responsible for supervising shifts and work areas in the operation of a Papa John's restaurant. Your primary goal will be to ensure high-quality products and customer service are delivered to drive restaurant profitability. You will also be responsible for managing operations, including the execution of all company policies, procedures, programs, and systems. Additionally, you will ensure compliance with all federal, state, and local laws and ethical business practices.

Key Responsibilities
  1. Quality and Customer Service: Demonstrate exemplary operations skills in all aspects of the restaurant, including making quality products for customers and ensuring each delivered product meets Papa John's standards and accurately reflects the customer's order. Respond promptly to customer concerns or issues, solicit customer feedback, and use feedback to improve restaurant operations and build brand loyalty.
  2. Team Management: Supervise a restaurant team, maintain adequate shift staffing levels according to projected sales, properly train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, and coach for improved performance. Foster a team atmosphere of teamwork, energy, and fun.
  3. Sales and Profitability: Contribute to sales goals by providing prompt and friendly customer service, building check averages through team member product training and sales execution. Ensure profit goals are met by accurately utilizing the PROFIT System, executing cash management duties, and managing company assets.
Requirements
  1. Education and Experience: High school diploma or GED, successful and stable employment history.
  2. Physical Demands: Ability to stand for prolonged periods, walk, grasp firmly/strongly and simply/lightly with hands, and use fine finger dexterity. Frequently required to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 pounds.
  3. Work Environment: Ability to work in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals.
  4. Additional Requirements: Must be 18 years of age or older, have reliable transportation, and be able to work long hours, scheduled or unscheduled, including nights, weekends, and as emergencies arise. Ability to lead a team during a shift with no supervision, work with phones, computers, fax machines, and copiers, and be non-exempt, hourly.

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