Dental Office Support Professional

4 days ago


Hendersonville, North Carolina, United States Heartland Dental Full time

About the Role

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As a Business Assistant at Heartland Dental, you will play a vital role in supporting the front office team. Your primary responsibilities will include greeting and welcoming patients, managing front office duties, and utilizing Dentrix for patient scheduling and records.

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Duties and Responsibilities

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  • Greet and welcome patients to create a positive first impression of our team">
  • Manage front office tasks, including answering phones, checking office mail and email, and communicating with patients and insurance companies">
  • Utilize Dentrix for patient scheduling and records, as well as schedule and confirm appointments for multiple providers">
  • File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage">
  • Process accounts receivables, post insurance and patient payments, and review treatment plan fees and payment options with patients">
  • Partner with providers and team members to implement Heartland Dental systems to optimize office potential">
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What You'll Gain

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  • Competitive benefits, including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)">
  • Front-loaded education and training, providing opportunities to develop to your full potential">
  • Opportunities to be part of a secure company with 20+ years of industry-leading experience, providing a stable career with unlimited growth potential">
  • Access to on-demand Daily Pay">
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About Autumn Dental

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Autumn Dental is a unique practice that thrives on collaboration, communication, and community. Our three-person team is dedicated to providing exceptional care to our patients. We are located off of Blythe Street near Pardee Hospital and offer a goal-oriented atmosphere.

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Minimum Qualifications

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  • Experience working in a fast-paced and customer-centric environment">
  • Excellent communication and organizational skills">
  • Ability to perform essential duties satisfactorily with or without reasonable accommodation; regular HIPAA training will be required">
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Preferred Experience

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  • 1+ years of experience in a dental or medical setting">
  • 1+ years of experience with insurance billing and accounts receivable">
  • Dentrix or other dental software experience">
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Physical Requirements

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  • Ability to perform prolonged periods of sitting at a desk and working on a computer">
  • Must be able to lift up to 15 pounds at times">
  • Availability to attend virtual training sessions periodically throughout the year">
  • TB test required for all new hires in dental office positions">
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About Heartland Dental

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As the largest and one of the fastest-growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2,300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental-supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and set forth their own clinical care philosophies.

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We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

"][{

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