Refrigeration and Air Conditioning Technologist
3 weeks ago
Within the first 30 days and ongoing:
- Learns C&L Refrigeration's core values, services, processes, procedures, & safety protocols.
- Completes orientation on safety policies and expectations, scheduling with the Dispatcher, billing for vendors and parts shops & policies for operating work vans.
- Shadows the Field Supervisor, Safety Manager, and experienced technicians daily for hands-on training on different jobs sites; learning different jobs and accounts, different equipment, and how to look at different maintenance and repair requests.
- Displays a learning mindset and eagerness to dive into different jobs each day.
- By 30 days, has completed standard service maintenance jobs on up to 1 ton equipment on your own, interacting with the customer, performing the appropriate maintenance, and sharing recommendations for any additional service/updates needed.
3 months and ongoing:
- Is independent in the role, working closely with the Dispatcher daily on your schedule, and completing service calls to different job sites and customers, working on 1–5-ton equipment.
- Completes thorough diagnostic checks at every job; reviewing all compressors, motors, delta split on return/supply, laser signatures, etc. to ensure, the unit is in the best condition possible.
- Continues to maintain the utmost rigor regarding OSHA and C&L safety standards while driving and at each job site.
- Provides exceptional customer service and communication by updating customers on the findings and outcomes of maintenance and/or repairs, building trust and credibility.
- Ensures your truck is stocked with the common tools needed in advance of visiting different jobs, e.g., rags, degreasers, contactors, wire nuts, etc. and understands the purchasing process when specific parts are required to purchase from vendors and/or parts shops.
6 – 9 months and ongoing:
- Is working on 5–15-ton units from start to finish, meticulously documenting all job efforts for review and signature from the customer, while maintaining communication with the Dispatcher and customers when schedules and plans shift and change with calmness, professionalism, and sincerity to do what is best for the customer.
- Has developed strong trusting relationships with customers and is performing preventative maintenance measures and bringing the customer concerns or potential issues and how to prevent those, generating more work for yourself.
- Demonstrates the ability to handle customer issues and concerns in a professional manner that upholds the strong reputation of C&L Refrigeration while satisfying the customer's needs.
A competitive salary of $70,000-$90,000 per annum is offered, depending on experience. Additional benefits include FREE medical insurance, vision/dental insurance, paid vacation time, paid sick time, paid holidays, 401(K) plan with company matching, and more.
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