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Senior Bicycle Maintenance Specialist

2 months ago

Hilton Head, South Carolina, United States Marriott Vacations Worldwide Full time

Compensation: $17.50/hour

PRIMARY RESPONSIBILITIES


• Adheres to organizational and departmental safety and security protocols to maintain a clean, safe, and secure workplace.


• Complies with Hazardous Material Management Program guidelines for the handling and disposal of chemicals, fertilizers, pesticides, and other hazardous materials, utilizing Material Safety Data Sheets (MSDS) as necessary.


• Immediately reports any work-related accidents or injuries to the appropriate supervisor.


• Observes policies and procedures for the safe operation and storage of tools, equipment, and machinery.


• Identifies and rectifies unsafe work practices or conditions, or reports them to management and safety personnel.


• Completes required safety training and certifications to perform job tasks effectively.


• Follows site-specific procedures for managing emergency situations (e.g., evacuations, medical emergencies, natural disasters).


• Utilizes appropriate equipment, wears suitable personal protective equipment (PPE), and employs correct lifting techniques to prevent injuries.


Guest Engagement


• Greets every guest warmly, making eye contact and using a friendly verbal greeting, incorporating the guest's name when possible.


• Engages guests in dialogue about their experience, property services, and local attractions.


• Actively listens and responds positively to guest inquiries, concerns, and requests, utilizing brand-specific processes to resolve issues and build trust.


• Anticipates guest service needs by asking questions to better understand their preferences and acting on them whenever feasible.


• Addresses guest service needs promptly and professionally.


• Collaborates with colleagues to ensure comprehensive coverage and timely guest service.


• Expresses genuine appreciation to guests and provides a memorable farewell.


• Assists individuals with disabilities, ensuring accessibility and support as needed.


Communication


• Discusses work-related topics discreetly with colleagues and supervisors, avoiding public areas.


• Prepares and reviews written documents for accuracy and completeness.


• Communicates effectively with coworkers to exchange information.


• Utilizes electronic devices for communication with other associates.


• Supports coworkers in understanding their responsibilities.


• Answers phone calls with professionalism, ensuring clarity and courtesy.


Support for Management


• Acts as a role model or mentor by collaborating with associates to perform technical job duties.


• Aids management in setting and communicating goals, performance expectations, and deadlines.


• Ensures associates have the necessary resources to perform their roles effectively.


• Assigns tasks and ensures they are completed to the required standards.


• Motivates associates to excel and take ownership of their tasks.


• Coordinates with other departments to ensure efficient operations.


• Ensures compliance with company standards and external regulations.


Collaboration


• Fosters positive working relationships with colleagues and other departments.


• Treats all coworkers with dignity and respect.


Quality Assurance


• Adheres to quality assurance standards and expectations.


Physical Responsibilities


• Conducts visual inspections of tools and equipment to identify defects.


• Moves, lifts, carries, pushes, pulls, and places objects weighing less than 50 pounds without assistance.


Facility Maintenance


• Reports significant maintenance issues or safety hazards to management promptly.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.