DSW Store Associate Part-Time

4 days ago


San Luis Obispo, California, United States Designer Brands Full time
Job Summary

The Store Associate provides exceptional customer service to customers shopping in-store and those engaging through omni-channel services. They assess the customer's needs and provide assistance by executing the company's customer service model, always putting the customer first. Store Associates will perform salesfloor and warehouse functions throughout the store, including assisting customers, merchandise placement, completing in-store and online customer transactions, processing incoming shipments, regular cleaning, and maintenance. Store Associates must demonstrate behaviors that align with the company values. Store Associates are brand ambassadors and responsible for the end-to-end experience, from online to store. Store Associates must comply with all policies and procedures.

Key Responsibilities

• Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.

• Share the benefits of the DSW Loyalty program and enroll new members.

• Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.

Store Associate Expectations

• Maintain a neat, clean, and safe environment for internal and external customers, including clearing trash from the aisles, cash wrap, and stockroom, returning shoes back to their location according to DSW standards, cleaning the associate breakroom and public restrooms, vacuuming, cleaning mirrors and front walkways, and other housekeeping items deemed necessary.

• Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize and maintain the stockroom.

Requirements

• Must have the availability to meet the needs of the business.

• Professional, friendly, and customer service focused.

• Ability to move with tempo to meet time-bound expectations.

• Good verbal and written communication skills.

• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).

• Must have the ability to spend up to 100% of working time standing or walking around the store.

• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.

• Stoop, kneel, crouch or crawl on a frequent basis.

About Designer Brands

Designer Brands Inc. is one of North America's largest designers, producers, and retailers of footwear and accessories. We operate a portfolio of retail concepts in more than 640 locations under the DSW Designer Shoe Warehouse and the shoe co. brands. We design and produce footwear and accessories through Camuto Group, a leading manufacturer selling in more than 6,400 stores worldwide.

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