Director of Aquatic Operations
1 day ago
Job Summary:
The Director of Aquatics is responsible for overseeing all aspects of aquatics services and programming at Great Wolf Lodge. This includes operations, planning, budgeting, staffing, and payroll. The successful candidate will ensure guest and employee satisfaction while maintaining profitability within the aquatics function.
Key Responsibilities:- Develop and implement comprehensive plans to support organizational objectives, allocating resources and time effectively across departments.
- Manage fiscal and budgetary aspects of aquatic operations, including creating and maintaining departmental budgets, forecasts, and financial reports.
- Collaborate with cross-functional teams to coordinate resort activities and ensure seamless operations.
- Monitor and respond to guest comments, addressing operational resolutions proactively.
- Conduct investigative actions with guests for guest service and liability claims.
- Develop and implement schedules for waterpark operations.
- Recruit, hire, train, and evaluate team member performance against standards.
- Plan and implement staff training and development programs.
- Participate in the Manager-On-Duty program and execute duties.
- Assign responsibility and authority for department operations.
- Monitor mechanical equipment and report problems to Engineering for repair.
- Represent the waterpark and safety programs on the resort Executive Committee.
- Enforce policies and procedures, maintaining a working knowledge of general and departmental safety procedures.
- Oversee Risk Management and Safety programs.
- High School diploma or GED.
- Experience creating and maintaining documents with Microsoft Office.
- Minimum of 3 years experience managing large aquatics departments with various waterpark attractions.
- Ellis & Associates (E&A) International Lifeguard Training Program license.
- E&A Basic Leadership Training License.
- E&A Instructor License.
- Experience in First Aid, CPR, and AED.
- Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) license.
- Willingness to work flexible schedules, including nights, weekends, and/or holidays as needed.
- College Degree.
- Emergency Medical Technician or other medical background.
- Demonstrated ability to effectively resolve conflict.
- Committed to comprehensive and in-depth analysis, planning, and implementation of work efforts.
- Projects a positive public relations image to team members and guests.
- Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges.
- Swim 50 yards in 4 ft. of water and retrieve a 10 lb brick from the bottom of the pool.
- Sit or stand for extended periods of time.
- Extended exposure to hot and humid environments.
- Climb multiple flights of stairs.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:
The contractor will not discharge or discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
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