Homeowner Support Specialist

2 days ago


Asheville, North Carolina, United States D.R. Horton Full time

The estimated salary for this position is $60,000 - $80,000 per year.

Responsibilities

As a Homeowner Support Specialist, you will be responsible for evaluating homeowner repair issues to determine if they are warrantable items.

You will process written or electronic work orders and/or verbal instructions from supervisors for homeowner repairs.

The ideal candidate will perform necessary repairs to homes, such as carpentry work, drywall, texture repair, and painting.

You will schedule and manage subcontractors to make designated warranty repairs.

Ensuring that all repairs are completed within compliance standards is crucial.

The successful candidate will certify that warranty work is completed within contractor obligations.

You will develop and maintain good rapport with subcontractors and homeowners.

Following up with homeowners to ensure concerns are addressed in a timely and professional manner is essential.

The ideal candidate will process charge-back documentation and invoices.

Conducting all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company is necessary.



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